Privacy policy
Revised on 13 November 2026.
Who is responsible for your data
The controller for personal data processed through mmpolytrade.com is MM Polytrade EOOD, registered in the Bulgarian Commercial Register under company number 131371713, VAT number BG131371713. Registered office: 78 Trayan Tanev Street, Suhodol, Ovcha Kupel District, Sofia 1362, Bulgaria. For questions about your data or to exercise your rights, email office@mmpolytrade.com or write to our registered office.
When you make an enquiry
We receive your name, email address and message. If you provide them, we also receive your company, phone number, material, application, quantity and delivery location. We use these details together with the subject, language, reference and date of your enquiry to acknowledge receipt, answer technical questions or prepare a quotation. A name, email address and message are necessary to use the form. You may also contact us by phone.
If you enquire on your own behalf as a prospective contracting party, we process the necessary details to take steps at your request before entering into a contract under Article 6(1)(b) GDPR. When you represent a company, we rely on our legitimate interest in handling business correspondence and serving that company under Article 6(1)(f). Where we must retain business records by law, we rely on Article 6(1)(c).
Product updates by email
You may separately select “I agree to receive communications by MM Polytrade”. This is voluntary. We answer your enquiry even if you leave this box unticked. With your consent, we may send product news and offers under Article 6(1)(a) GDPR. We retain a record of the choice so we can establish when and for what it was given. You can unsubscribe at any time by emailing office@mmpolytrade.com.
Operating and securing the site
Our hosting service receives your IP address and technical request data. To prevent automated form submissions, the application uses an identifier derived from the IP address and request times. Administrative access uses a session and, when additional verification is enabled, a one-time code emailed to the administrator. We rely on our legitimate interest in providing access to the site and protecting it against abuse.
When you search for a grade or a material, your query reaches the server and may appear in the URL, browser history and technical logs. Please use the search box for product and technical terms.
Cookies and analytics
Essential technologies handle your preferences and secure access. If you select “Necessary only” or dismiss the settings on your first visit, analytics remain off. You can change your choice through Cookie settings in the footer. Your choice is stored in the tab session. Opening another page in the same tab renews a valid choice for 30 minutes.
With your consent, our own analytics record page views, language, device category, source of visit and interactions such as scrolling or sending an enquiry. Daily summaries are maintained for the most recent 90 days. They do not include your message text or email address.
With analytics consent, the site may also load Google Analytics 4. Your browser connects to Google and sends technical data and visit events. For the page-view event, the site supplies the page address without query parameters. Google analytics cookies are configured as session cookies. The cookie lifetime is distinct from the retention period for data already sent to Google. Advertising personalisation and Google Signals are disabled in the site configuration. You can withdraw consent for future measurement using the same settings. Withdrawal does not affect the lawfulness of prior processing.
Who has access and how long we keep data
Enquiries reach our office mailbox and enquiry handling system. The acknowledgement goes to the email address supplied by the visitor. Authorised staff and providers of hosting, email, backups and technical support have access as their duties require. With analytics consent, Google receives site usage data as described above. We provide information to competent authorities when required by law.
We retain correspondence while handling the enquiry and related follow-up. If a transaction results, statutory and contractual retention requirements apply to the relevant records. If a dispute arises, we limit retention to what is necessary to establish, exercise or defend claims. After an unsubscribe request, we stop marketing emails and may keep a minimal suppression record to respect your choice.
Any transfer of personal data outside the European Economic Area requires an applicable transfer basis, such as an adequacy decision or appropriate contractual safeguards. You can contact us for details of the safeguard applicable to a particular recipient and for a copy.
Your rights
You can request access, correction, erasure or restriction of processing. Data portability is available where the legal conditions apply. You may object to processing based on legitimate interests on grounds relating to your situation. You can object to direct marketing at any time without giving a reason.
Send your request to office@mmpolytrade.com. We respond within one month of receipt. Where necessary due to the complexity or number of requests, the period may be extended by up to two further months. We will tell you why within the first month. If we have reasonable doubts about your identity, we may ask for the information necessary to verify it.
You may complain to the Bulgarian Commission for Personal Data Protection or to the supervisory authority where you usually reside, where you work or where the alleged infringement occurred. You may also seek a judicial remedy. If material changes are made, we publish an updated notice and seek fresh consent where required.